Data security at the data center is provided not only by means of physical protection using technology solutions. Another important issue it the consistent security strategy, considered to be the weakest link by the Intel “Security Trends 2015” report (43%). The first security level is infrastructure dedicated to IT environment colocation. However, it is always the human who plays the key role in every IT system. Service quality is guaranteed by the combination of technical solution and an ongoing supervision and monitoring of resources by qualified experts.
IT outsourcing in Poland is still perceived with caution as to whether there’s enough control over resources kept in a data center. This is why the possibility of regular contact with the service provider is so important. It became one of the reasons for Beyond.pl to offer 24/7/365 support across so many areas. It provides our customers not only with the sense of security, but lets them reorganise their IT teams to focus on development projects instead of day-to-day administration duties.
Beyond.pl offers three types of support. Service Desk is the first point of contact for our Customers and answers their email and phone requests within a few minutes. These are versatile specialists who work with experts from particular IT areas to solve ongoing problems and recommend development actions. Smart Hands team oversees hardware in server compartments and is responsible for its technical performance. Thanks to such customer project supervision system, almost 97% of all reports concern updates and configurations, not incidents.
Another strong support asset sis our admin team, who manage virtualisation environments, operating systems, and data bases. Beyond.pl admins not only have extensive professional experience, but can develop it further taking part in our internal training programme. Beyond.pl IT environments are created based on proven tools, trusted partners such as Intel, Lenovo, or Dell, as well as highly skilled personnel.